Privacy policy

This privacy policy explains how ReuseHub("we", "us") handles personal information when you use https://www.reusehub.co.uk or book a free collection.

Who we are

ReuseHubprovides free home collection of clothes, textiles and small electronics in Hull & East Yorkshire. For privacy questions, contact us at info@reusehub.co.uk.

What we collect

• Booking details: name, address, postcode, phone number, email and preferred date
• Optional notes you provide about access or items
• Technical data such as IP address and basic device/browser information when analytics cookies are enabled

How we use your data

• To schedule and carry out your collection
• To confirm bookings and respond to enquiries
• To improve our service and website (aggregated analytics where consented)
• To meet legal or security obligations

Legal basis

We process booking data to perform the service you request (contract / legitimate interests). Where we use non-essential cookies or analytics, we rely on your consent.

Sharing

We do not sell your personal data. We may share information with trusted processors who help us run the website and operations (for example hosting, email delivery, maps and analytics), only as needed to provide the service.

Retention

Collection requests are kept for as long as needed to complete the service and for reasonable business records, then deleted or anonymised.

Your rights

Under UK GDPR you may ask to access, correct, erase or restrict your data, and object to certain processing. Contact info@reusehub.co.uk. You can also complain to the ICO (ico.org.uk).

Contact

Email info@reusehub.co.uk or bookings at bookings@reusehub.co.uk.